At Sultan Supermarket, we want you to be satisfied with your purchase.

Returns and Refund Eligibility

We accept return and refund requests for products that are defective, damaged, spoiled when received, or supplied incorrectly. We do not accept change-of-mind returns or exchanges.

Please report any problem within 24 hours of receiving your delivery or collecting your purchase.

How to Request Help

Call 613-247-2100 with your receipt or order number and a description of the issue. We may request photos of the product and packaging to help assess your request.

Please contact us before bringing back or disposing of an affected item. Do not mail perishable products.

Return Arrangements and Costs

If a return is required, we will explain how to return the item to our store or arrange collection for an eligible delivered order. Approved returns are free, with no restocking fee.

Refunds and Replacements

After reviewing your request, we will notify you of the outcome. Approved claims will receive a refund for the affected item, including applicable taxes, or a replacement if you prefer and one is available.

We process approved refunds to the original payment method within 7 business days. Your bank or card provider may take additional time to post the refund.

If the entire delivery is unusable because of an issue for which we are responsible, we will also refund the delivery charge.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

Sultan Supermarket
Phone: 613-247-2100